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David has a passion for improving leadership capability and customer service, and uses his expertise and enthusiasm to help businesses be the best they can be.
He is always looking to make small improvements in organisations for large overall gains.
Areas Covered
Nation Wide
Experience
David has over 25 years experience working for FTSE 100 businesses in senior leadership roles, leading large teams of over 1500 colleagues and delivering service to in excess of one million customers per annum.With extensive experience over several economic cycles
David has a real ability to improve service for customers and remove waste and inefficiency from organisations. He has delivered notable projects during his career and is adept at several methodologies to plan and implement change and new products and services.
Examples include:
Systems Thinking implementation
Staff Terms and conditions changes
Implementation of new technology and customer products
